• Airports, train stations, bus stations, cruise lines, hotels, theme parks, and other travel and hospitality companies all have the same big concern – security. From identifying known criminals to catching suspected terrorists, preventing identity fraud to detecting unlawful objects such as weapons and illegal substances. They have a lot on their shoulders when it comes to protecting their customers, their bottom lines, and their reputations.
  • Soon, biometrics will be employed more deeply across the travel and hospitality industry, both to solve the above concerns and create a better, more streamlined customer experience. This will include self check-in kiosks, hazardous material detection, and baggage authentication and tracking (that’s where BagsID comes in, of course).
  • Electronic passports (E-passports) are one of the latest developments for individual authentication. They use biometric features of the holder and help reduce the instances of fakes and forgeries.
  • Screening systems will be able to scan both people and their luggage and may eventually include voice, face, retina, iris and fingerprints on people as well as x-ray and photo recognition for baggage.
  • But security isn’t their only concern, ancillary revenue and cargo/fuel consumption (via smarter weight distribution) will be too. BagsID can help with that when it comes to baggage and more efficient use of space below the wing, but passengers themselves may one day be charged for their extra packed-on (not packed-in) pounds. Some airlines have even tried weighing customers individually as did Finnair in 2017 and Transavia in 2019. Samoa Air became the first airline to charge passengers by the kilo rather than per person. It’s a more controversial take on where biometrics may impact ticket prices, and only time will tell if more airlines will have the audacity to try it.
  • When it comes to adventures in your own backyard, your car may soon be operated by voice control, eliminating the need for buttons and dials. This way, drivers can easily control a variety of vehicle functions without looking down and instead focus their attention where it belongs – on the road.